Internal AI agent
Enterprise AI Assistant
Omnichannel
An enterprise AI assistant is an AI agent that works across a company’s own documents, policies and knowledge bases, answering employee and customer questions from sources it is authorised to use.
Resolves support tickets, surfaces internal knowledge and automates repetitive work across chat, email and the tools you already run.
What problem does it solve?
Support and operations teams spend more time searching documents, retyping the same answers and switching between tools than doing the work itself.
How does it work?
The assistant connects to approved document and knowledge sources under access rules. It matches an incoming question to the relevant sources, grounds the answer in them, and then opens, updates or routes a record depending on the request type.
Supported workflows
- Resolve and classify support tickets using authorised knowledge
- Answer employee and customer questions across chat and email
- Draft answers and summaries grounded in approved documents and policies
- Automate repetitive handoffs between the tools your teams use
Who it is for
- IT, support and operations teams
- Sectors where document access must be governed by access rules
- Organisations whose knowledge is spread across several systems
Integration possibilities
Enterprise Assistant works with collaboration, ticketing and knowledge platforms such as:
Slack, Intercom, Zendesk, Gmail, Notion, Asana, Microsoft, Airtable.
When a human is needed
If there is not enough source material, or the request falls outside defined permissions, the assistant stops and routes the request to your team with its context. Review steps are defined during deployment.
Why businesses use it
It shortens the path to internal knowledge and reduces repetitive support load without requiring you to replace your ticketing or document systems.
Frequently asked questions
- What is an enterprise AI assistant?
- An AI agent that works across a company’s own documents and knowledge bases, answering employee and customer questions from sources it is authorised to use.
- What workflows does it support?
- Ticket resolution, internal knowledge retrieval, omnichannel answering and automation of repetitive workflows across connected business applications.
- How is access to internal documents managed?
- Deployments are designed with role-based access, logging and human review steps. Security and privacy requirements are scoped per engagement.
- Is it only for customer support?
- No. The same setup supports internal employee assistance, operations workflows and sector-specific knowledge use cases.